As the cream of air cargo’s innovators held turns on the floor, this question came up time and again.
The recurring answer? The industry’s mindset is holding customer-centric air cargo back.
And, as if choreographed, speakers from startups, carriers, and forwarders brought up example after another of where the forces of change are finally breaking through.
That was my big take from Elevate, presented by Air Cargo World earlier this month.
Full disclosure: This article contains many great quotes from the conference’s speakers.